Privacy Policy

1. Introduction

Central Autoworks LLC ("Central Autoworks," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at centralautowork.com, contact us, or use our automotive repair, collision, towing, and roadside services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We collect information that you provide directly to us and information collected automatically when you interact with our website.

Information you provide:

• Name, phone number, and email address when you book a service, request a quote, or contact us.
• Vehicle details such as make, model, year, mileage, and service history.
• Mailing or service address and, where applicable, billing information processed by our payment providers.
• Any messages, requests, or feedback you submit to us.

Information collected automatically:

• Device and browser type, IP address, and operating system.
• Pages viewed, links clicked, referring website, and time spent on our site.
• General location information derived from your IP address.

3. How We Use Information

We use the information we collect to:

• Schedule appointments, provide repair and towing services, and communicate about your vehicle.
• Prepare estimates, process payments, and maintain service records.
• Respond to inquiries, requests, and feedback.
• Improve our website, services, and customer experience.
• Send service reminders, updates, or promotional messages where you have consented.
• Comply with legal obligations and protect against fraud or misuse.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, analyze site traffic, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the site may not function properly if cookies are disabled.

We may use analytics services to help us measure and improve site performance. These services may collect aggregated, non-identifying usage data.

5. Sharing & Disclosure

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service providers: trusted vendors who help us operate our business (e.g., payment processors, scheduling tools, parts suppliers, or hosting providers) under confidentiality obligations.
• Legal requirements: when required by law, subpoena, or to protect our rights, property, or safety, or that of others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, where information may be transferred as a business asset.

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with certain rights regarding your personal information, including:

• Right to know: request details about the categories and specific pieces of personal information we collect, use, and disclose.
• Right to delete: request that we delete personal information we have collected about you, subject to certain exceptions.
• Right to correct: request correction of inaccurate personal information.
• Right to opt out: opt out of the sale or sharing of personal information. We do not sell personal information.
• Right to non-discrimination: exercise your privacy rights without receiving discriminatory treatment.

7. Data Retention

We retain personal information for as long as necessary to provide our services, maintain accurate service and warranty records, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our handling of your personal information, please contact us: